If something feels unclear, it’s okay.
Here you’ll find simple, honest answers to the most common questions about our products, care, and orders.
🌿 Products & Natural Variation
Are all products exactly the same?
No. Plants, moss, and natural materials vary in shape, color, and texture.
This variation is natural and expected — it’s part of working with living elements.
Will my terrarium look exactly like the photos?
Photos show a reference, not a copy.
Your terrarium will follow the same balance and style, but no two pieces are identical.
🌱 Plants & Care
Are your plants beginner-friendly?
Yes. We select plants that are stable and suitable for indoor environments.
Care is simple when done slowly and with observation.
Do terrariums need a lot of maintenance?
No. Most terrariums require minimal care.
Overwatering is the most common mistake — less is usually better.
What if my plant doesn’t look healthy on arrival?
Contact us within 24 hours with photos.
We’ll assess the situation calmly and find a fair solution.
🧩 DIY KITS
What’s the difference between Complete Kits and No Glass Kits?
Complete Kits include everything, including a glass container.
No Glass Kits include materials only, for those who already have a container.
Are DIY kits suitable for beginners?
Yes. Kits are balanced and designed to be built calmly, without experience.
Do all kits include the same materials?
No. Contents vary depending on whether the kit is open or closed and its size.
How long does it take to build a terrarium?
Most builds take between 30 and 60 minutes, depending on pace.
🌿 Care & Maintenance
How often should I water my terrarium or plants?
There is no fixed schedule.
Observation matters more than routine.
Is condensation normal in closed terrariums?
Yes. Light condensation is common and often balances itself naturally.
Do care needs change with the seasons?
Yes. Seasonal changes in light, temperature, and humidity affect plant growth and water needs. Adjust your care slowly, observing how plants respond to each season.
Where should I place my terrarium or plant?
Bright, indirect light is ideal.
Avoid direct sunlight, heaters, and cold drafts.
📦 Orders & Shipping
Where do you ship?
We ship within Bulgaria and selected EU countries.
How long does shipping take?
Orders are prepared carefully and shipped within the timeframe shown at checkout.
Living products may require additional preparation time.
How are plants packed?
Plants and terrariums are packed securely to protect them during transport.
💶 Pricing & Currency
What currency do you use?
All prices are shown in EUR (€).
Are there additional fees?
Any shipping costs are shown clearly at checkout.
No hidden charges.
🔄 Returns & Issues
Do you accept returns on plants?
Due to the nature of living products, returns are handled case by case.
If there is a problem, contact us and we’ll review it fairly.
What if my order arrives damaged?
Contact us as soon as possible with photos.
We’ll work toward a solution calmly and responsibly.
📖 Guides & Help
Do you provide care instructions?
Yes. Guides are available in the Guides & Care section and included where needed.
I’m not sure what to choose. Can you help?
Yes. If you feel unsure, you can contact us before ordering.
If you still have questions:
You can reach us directly and we’ll respond with care and clarity.
Plants don’t need perfect conditions.
They need time, balance, and attention.
This page exists to support that — not to rush you.
There’s no “wrong choice” when you observe and give things time. Most things settle on their own.
— Mossy